Cat Climbing Frame Cream White Altay Velvet

At Room & Decor, we offer a 30-day return policy. This means you have 30 days from the date of receiving your item to request a return.
To qualify for a return, your item must be in its original condition: unworn or unused, with tags, and in the original packaging. Order number and a receipt or proof of purchase is also required. 

To initiate a return, please contact us at contact@roomanddecor.com. Once your return is approved, we’ll provide detailed instructions on where to send your package. Please note that customers are responsible for returning items within 30 days of receiving them if customer return is accepted. We are unable to accept returns that are sent without prior approval or after the 30-day period.

If you have any questions about the return process, feel free to contact us at contact@roomanddecor.com.

Restocking Fees
We do not charge any restocking fees for returns.

Damages and Issues
Upon receiving your order, please inspect it immediately. If your item is defective, damaged, or if you received the wrong product, contact us within 24 hours of receiving the item so we can address the issue and make things right.

Non-returnable Items
Some items cannot be returned, including perishable goods (e.g., food, flowers, plants), custom products (e.g., special orders, personalized items), and personal care goods (e.g., beauty products). Additionally, we do not accept returns for hazardous materials, items with battery, flammable liquids, or gases. If you have any questions about your item’s return eligibility, please reach out to us. Note that sale items and gift cards are non-returnable.

Exchanges
For the quickest exchange process, we recommend returning your original item. Once the return is approved, you can place a new order for the desired item.

Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be issued to your original payment method. Please keep in mind that it may take some time for your bank or credit card company to process and post the refund.

SHIPPING & DELIVERY INFORMATION

We offer 4-7 business day Free shipping services to all U.S. zip codes.

How Will My Order Ship?

Using our experience and expertise we have determined the best shipping options for each product we carry to make sure you receive the fastest, safest, and most efficient delivery possible. Available shipping options will be displayed on each item’s page and in the shopping cart.

Smaller Items (Small Parcel)

These items are small enough to safely ship with UPS or FedEx. Available shipping options may vary depending on the item but generally include:

• 1-Day Shipping: Your order will be delivered within 1 business day once the order ships.
• 2-Day Shipping: Your order will be delivered within 2 business days once the order ships.
• Ground Shipping: Your order will be delivered within 5-7 business days once the order ships.

Large Items (Large Parcel)

We want to ensure your order is delivered to you in perfect condition quickly and efficiently. Items that are too large, fragile or heavy to ship with UPS / FedEx will ship with large parcel carriers who specialize in furniture delivery. We automatically select the best team of carriers for your delivery. Your order will be carefully and professional handled from start to finish making sure it arrives to you safe and sound.

The Delivery Process:

1. Available shipping options may vary depending on the item. All options will be displayed at checkout.
2. Your order is shipped from the warehouse. We’ll send you an email as soon as your order is in transit.
3. Your order is delivered to a Local Carrier. Your order is professionally transported with care by a Large Parcel carrier to a Delivery Carrier in your local area that specializes in professional residential delivery.
4. Delivery Day. Please make sure to inspect your order upon delivery. If you have concerns regarding the condition or packaging or your item, simply describe the issue on the delivery paperwork provided by the driver, sign and accept your order and contact us for assistance.
5. Transit time for Large Parcel orders is approximately 1-2 weeks.